State Department Accountability Review Board, June 2018 (declassified): the department's response to the Havana incidents showed "a lack of senior leadership, ineffective communication, and systemic disorganization."
The Department of State’s response to these incidents was characterized by a lack of senior leadership, ineffective communication, and systemic disorganization.
p. 2 (printed)
State Department Accountability Review Board, June 2018 (declassified): the department's response to the Havana incidents showed "a lack of senior leadership, ineffective communication, and systemic disorganization."